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Privacy Policy

Last updated: 31 July 2026

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1. Data Controller
Monica Pombo, trading as Therapy With Monica, is the data controller responsible for processing personal data collected through this website and in connection with counseling and therapy services, in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian privacy laws.
2. Personal Data We Collect
We may collect the following personal data:

  • Name, email address, and phone number

  • Information submitted through contact or booking forms

  • Information shared during counseling and therapy sessions, including session notes

  • Payment-related information

  • Website usage data, including cookies and analytics

We collect only the information necessary to provide our services and operate this website.
3. How We Use Your Data
Your personal data is used to:

  • Schedule and manage appointments

  • Communicate with you

  • Provide counseling and therapy services

  • Maintain secure client records

  • Process payments

  • Improve website functionality and user experience

  • Comply with applicable legal obligations

We process only the personal data necessary for these purposes.
4. Legal Basis for Processing
Under the GDPR, we process personal data based on one or more of the following legal grounds:

  • Consent (for example, when you submit a contact form)

  • Contract (to provide counseling and therapy services you request)

  • Legitimate Interest (such as maintaining and improving the website)

  • Legal Obligation (where processing is required by applicable law)

5. Confidentiality and Security
Information shared during counseling and therapy is treated as confidential and stored securely.
We do not sell your personal data or share it with third parties except:

  • Service providers necessary to operate the practice (such as booking, payment, website hosting, or communication platforms)

  • When disclosure is required by applicable law

Appropriate technical and organizational measures are used to protect your personal data from unauthorized access, disclosure, alteration, or loss.
6. Cookies and Analytics
This website uses cookies to improve your browsing experience and understand how visitors use the site.
We use:

  • Wix Analytics

  • Google Analytics

These tools collect anonymous or pseudonymized information about website usage to help improve website performance and user experience.
You can control or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.
7. Third-Party Service Providers
We use trusted third-party providers to support our practice, including website hosting, appointment scheduling, payment processing, email communication, and website analytics.
These providers may process personal data on our behalf and are selected to support GDPR-compliant processing where applicable. They process data only as necessary to provide their services and in accordance with their own privacy policies.
8. International Data Transfers
Some of our service providers may process or store personal data outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are implemented in accordance with the GDPR, such as the use of the European Commission's Standard Contractual Clauses or reliance on an adequacy decision where applicable.
9. Your Rights Under the GDPR
You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Request restriction of processing

  • Withdraw consent at any time (where processing is based on consent)

  • Request data portability

  • Object to certain types of processing

  • Lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données)

  • Contact:

Monica Pombo – Therapy With Monica
Email: monicapombop@gmail.com

10. Data Retention
Personal data is retained only for as long as necessary to:

  • Provide counseling and therapy services

  • Meet applicable legal obligations

  • Resolve disputes

  • Maintain appropriate business and professional records

Session notes and client records are stored securely and retained only for as long as reasonably necessary for these purposes.
11. Security Measures
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, or disclosure.
Although no method of electronic transmission or storage is completely secure, we take reasonable steps to safeguard the information entrusted to us.
12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or our practices.
The updated version will be posted on this page with a revised "Last updated" date. Continued use of this website after changes have been posted constitutes acceptance of the revised Privacy Policy.

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