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Terms & Conditions 

Last updated: 31 July 2026​

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1. Introduction
These Terms & Conditions govern the use of the Therapy With Monica website and the counseling and therapy services provided by Monica Pombo.
By using this website or booking an appointment, you agree to these Terms & Conditions.
2. Nature of Services
Therapy With Monica provides counseling and therapy services for adults and couples, focusing on emotional well-being, trauma recovery, personal growth, life transitions, and relationship support.
Counseling and therapy services are offered in English and Spanish for adults (18 years and older) and couples.
These services are intended to support psychological well-being but do not constitute medical, psychiatric, or emergency care.
If you are experiencing a mental health crisis or are in immediate danger, please contact your local emergency services or the appropriate crisis support service immediately.
3. Appointments and Cancellations

  • Appointments may be scheduled online or directly with the therapist.

  • Cancellations or requests to reschedule must be made at least 24 hours before the scheduled appointment.

  • Appointments cancelled with less than 24 hours' notice, as well as missed appointments, will be charged at the full session fee, except in cases of unavoidable emergency.

  • If a client requests to reschedule after the 24-hour cancellation period, every reasonable effort will be made to offer another appointment during the same week. However, rescheduling is subject to availability and cannot be guaranteed. If an alternative appointment cannot be arranged, the full session fee will remain payable.

  • Repeated missed appointments may result in the discontinuation of services.

  • If the therapist needs to cancel or reschedule an appointment, every reasonable effort will be made to offer an alternative appointment as soon as possible.

4. Fees and Payment

  • Current fees are communicated before booking.

  • Payment is due at the time of the session unless otherwise agreed.

  • Therapy With Monica does not submit claims directly to mutualities or insurance providers.

  • Any reimbursement requests remain the client's responsibility.

  • Fees may be revised periodically. Existing clients will be informed of any fee changes in advance, and updated fees will apply only after reasonable notice has been provided.

5. Confidentiality
Information shared during counseling and therapy is treated confidentially and handled with respect for your privacy.
Confidentiality may be limited where disclosure is required by applicable law or when necessary to protect the safety of you or others.

6. Communication
Email, WhatsApp, and contact forms may be used for scheduling appointments, administrative matters, and brief communications related to your care.
These communication methods should not be used for urgent mental health concerns or emergencies.
While reasonable steps are taken to protect your privacy, electronic communications cannot be guaranteed to be completely secure. By choosing to communicate via email or WhatsApp, you acknowledge these limitations.
Messages are answered as promptly as possible during normal business hours, but an immediate response cannot be guaranteed.

7. Online Sessions
Where counseling or therapy is provided online, reasonable steps are taken to use secure communication platforms.
Clients are responsible for participating from a private location with a reliable internet connection to help protect confidentiality.

8. Client Responsibilities
Clients agree to:

  • Provide accurate contact information.

  • Attend sessions on time.

  • Participate respectfully and honestly.

  • Inform the therapist of any relevant changes that may affect the counseling and therapy process.

  • Use this website and its services appropriately.

9. Website Use
The information provided on this website is intended for general educational and informational purposes only.
It does not constitute medical, psychological, legal, or other professional advice.
Links to external websites are provided for your convenience. Therapy With Monica is not responsible for the content, availability, or privacy practices of third-party websites.

10. Intellectual Property
All content on this website, including text, images, graphics, logos, branding, and other materials, is the property of Therapy With Monica unless otherwise indicated.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Limitation of Liability
While every effort is made to provide high-quality counseling and therapy services, no specific therapeutic outcome can be guaranteed.
Therapy With Monica is not responsible for:

  • Decisions made based solely on information found on this website.

  • Interruptions or technical issues affecting website availability or online sessions.

  • Outcomes of counseling and therapy, which depend on many individual factors, including the client's participation, engagement, and personal circumstances.

  • Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

12. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The most current version will always be published on this website with the revised "Last updated" date.
Continued use of the website or services after changes have been posted constitutes acceptance of the updated Terms.

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Legal Notice (Impressum)


Therapy With Monica
Monica Pombo
Geelhandlaan 66
2540 Hove
Belgium
Email: monicapombop@gmail.com
Enterprise Number (KBO/BCE): 1010.330.224
VAT Status: Not subject to VAT (small business exemption), if applicable.​​

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